Choosing the top restoration company can be a difficult task. Most of the companies offer partial information on their websites, and you want to get informed before you choose one. What things should you seek in a restoration company? Find out in our step-by-step guide.
Step #1 Find recommendations
The easiest way to get the information about a restoration company is from recommendations. Ask your friends and family if they had an experience with some restoration company. Gather information and listen to their opinion about their service and pricing.
Step #2 Find customer reviews
Another way is to get insight from customer reviews. If a company holds testimonials on their web-site, check them out. See what were the main benefits of a company, and what were the downsides. Find out more at Restoration USA.
Step #3 Ask your insurance agent
Insurance agencies often have a list of restoration companies in your area. They will recommend some in case you suffer a water or fire damage. The advice you get from your insurance agent will be professional and objective, so it would be a valuable insight.
Step #4 Make a call
Why bother asking around when you can simply make a call to a particular company? Having a one-on-one conversation with someone from the restoration company is a good way to find out several things at once. You will get the insight in their customer service. Do they offer information over the phone or they instantly book a meeting? Are they willing to share information about their pricing and services? These are the things that you should ask their call agent if you want to get to the top quality restoration company.
Step #5 Response time
Since a rapid response is the single most important factor in a decreasing the damage outcome, you should seek for a company that offers a fast response. You might also want to check out if they’re available 24/7 – which would be an advantage if they did.
Step #6 Services
Every restoration company should focus on resolving the problem, cleaning up the mess, and preserving your property and belongings from further incidents. If there are some additional services like early leak detection or mold prevention, that should be valued as additional service.
Step #7 Pricing
A top restoration company will offer competitive pricing for their services. If their pricing is too cheap, it might not be the quality of service you are seeking. Additionally, check out if they offer a contract or just an estimation of costs.
Step #8 Reliability
How will you determine that a restoration company is reliable? You can do that based on the recommendations they get – pay attention to their “word-of-mouth” status – or by following your instinct. In each case, you should find out about their reliability when you hire them.
Step #9 Certification
A restoration company needs to have the proper certification which will guarantee that they are reliable for hiring. A common certification in restoration services is an IICRC certificate, which states that a company can resolve and prevent any major or minor flood, fire, mold or leak accidents.